1. Introduction

At Yashi Associates ("we," "our," or "us"), securing your data is as critical as securing your IT infrastructure. This Privacy Policy outlines how we collect, use, process, and protect information when you use our website, SaaS products, IT AMC services, or engage with our Medical Supply Wing.

By accessing our services or interacting with our platforms, you agree to the data practices described in this policy.

2. Information We Collect

• Corporate Details: Company name, GST numbers, and facility addresses collected during contract initiation (Software, AMC, or Procurement).
• Contact Information: Names, official email addresses, and phone numbers of your authorized personnel.
• Technical Data: IP addresses, browser types, and network logs collected when you use our proprietary SaaS solutions (e.g., Raft Management System, CRM dashboards) or when we monitor your network under an AMC.
• Communication Records: Emails, support tickets, and WhatsApp interactions via our Automation Bots.

3. How We Use Your Data

We do not sell your data. We use the information we collect strictly for operational excellence:

• To deploy, maintain, and support custom software and ERP applications.
• To monitor network health and execute disaster recovery protocols under our IT AMC SLAs.
• To process medical procurement orders and manage supply chain logistics securely.
• To communicate system updates, security patches, and billing information.

4. Data Security & ISO Compliance

We employ enterprise-grade security measures to protect your data. This includes Next-Generation Firewalls (NGFW), end-to-end encryption for our SaaS products, and strict Zero-Trust access controls internally. Our data handling procedures align with ISO-certified process standards to ensure maximum protection against unauthorized access.

5. Third-Party Disclosures

We may share necessary data with trusted third parties exclusively for service fulfillment. This includes:

• Cloud hosting providers (e.g., AWS, Azure) hosting your enterprise software.
• OEM hardware vendors for warranty registrations and server procurement.
• Logistics partners fulfilling medical supply deliveries.

All third-party partners are strictly bound by confidentiality agreements.

6. Your Rights & Control

Depending on your jurisdiction, you have the right to request access to, correction of, or deletion of your personal or corporate data stored on our servers. To exercise these rights or audit the data we hold regarding your AMC or software contracts, please contact our support desk.