1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you (the "Client") and Yashi Associates. By engaging our services—whether for custom software development, IT AMC, Datacenter procurement, or Medical Supply—you agree that you have read, understood, and are bound by these Terms.

2. Scope of Services

Yashi Associates provides B2B enterprise solutions across distinct divisions:

• Software Engineering: Development of bespoke Laravel web apps, CRMs, and SaaS platforms.
• IT Infrastructure & AMC: Cloud migrations, 24/7 network monitoring, and OEM hardware procurement.
• Medical Supply Wing: B2B procurement of certified surgical instruments and hospital consumables.

Specific deliverables, Service Level Agreements (SLAs), and timelines for your organization will be outlined in a separate Statement of Work (SOW) or AMC Contract.

3. Intellectual Property Rights

Unless otherwise explicitly stated in the SOW:

• Proprietary SaaS: Products like our WhatsApp Automation Bot and Lead Mgmt CRM remain the exclusive intellectual property of Yashi Associates. Clients are granted a non-exclusive license to use these platforms during their subscription term.
• Custom Development: Upon final payment, the intellectual property rights for custom-developed software architectures (e.g., Custom ERPs) are transferred to the Client, excluding any pre-existing foundational code libraries utilized by Yashi Associates.

4. Payment Terms & Subscriptions

Invoices for hardware procurement and medical supplies are generally due upon receipt unless credit terms are approved. For SaaS subscriptions and Annual Maintenance Contracts (AMC), payments are billed according to the agreed schedule (monthly, quarterly, or annually). Failure to maintain timely payments may result in the suspension of support services, NOC monitoring, or cloud hosting.

5. Service Level Agreements (SLAs)

We pride ourselves on an enterprise-grade 99.9% uptime target for cloud services and rapid response times for AMC clients. However, SLAs do not cover downtime caused by hardware failure on non-comprehensive contracts, acts of God, or third-party ISP outages. Specific response times (e.g., L1-L3 support) are governed by your individual contract.

6. Limitation of Liability

To the maximum extent permitted by law, Yashi Associates shall not be liable for any indirect, consequential, incidental, or punitive damages, including lost profits or data loss, arising from the use of our software, network setups, or medical equipment. For medical supplies, all liability regarding the efficacy or misuse of equipment defaults to the original OEM manufacturer.

7. Governing Law & Jurisdiction

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Dehradun, Uttarakhand.